There is never enough time in a day for busy groomers. But managing time well and knowing how long each step of the grooming process should take, from intake to check–out, will allow you to be fully present and do your best work without your clients feeling like they are being rushed out the door when they drop off or pick up their pets.
7 Things You Should Do During Intake For New & Returning Clients Read More
There is a vast amount of equipment available to the pet grooming industry that will accommodate every budget and preference. As services, floor plans, budgets and individual tastes vary, so shall the equipment choices from one salon to another.
The New Grooming Salon Part V: Equipment Read More
Ginny the Groomer walks into the local grocery store and leaves with two new request clients and the promise of referrals for an entire neighborhood. We all know her—and marvel at the ease with which she introduces herself to prospective clients, strikes up conversations with strangers, and solicits her Pet Styling services. Ginny is a natural Networker.
Networking Defined: Develop, Build, & Foster Lasting Relationships Read More
Clients are the lifeblood of our businesses; without them we could not keep running. So, our goal every day should be to grow and keep our clientele. What is the most important thing you can do to retain clients? Listen.
Listening Our Most Valuable Tool Read More
On any given day, there are over 3.5 billion searches on Google, each looking to be directed to a website that can help them. It’s safe to say that websites rule. But did you know there are rules that websites need to follow in order to be 1) found in a Google search, and 2) compliant with FTC (Federal Trade Commission) regulations.
Website Rules To Make Your Website Rule! Read More
I need advice on how to update my salon. I have been open for 14 years and have never changed a thing. I have been noticing that it looks cluttered, dingy and just does not have a fresh smell anymore. I wondered if you have any ideas for how to update without breaking the bank. I have been pretty good about keeping up with equipment replacements and repairs but it is desperate for a face lift.
Telephones…a groomer’s best friend, a groomer’s worst nightmare. It never fails, you have a matted shave down on your grooming table, a customer waiting in the lobby, and the phone is ringing off the hook.
Simple renovation construction or a complete new salon build–out is an exciting adventure. Unfortunately this can also prove to be a stressful process. Hiring the right contractor can make or break that experience. Researching prospective contractors is vital!
The New Grooming Salon Part IV: Hiring A General Contractor Read More
When I was a new groomer, it was common practice for customers to bring badly matted dogs in, fully expecting that we would dematt the animal. And we did. It was a routine event for groomers to invest hours removing tangles, and rarely did we charge extra. It was all in a day’s work.
There I was again, on my knees, bent over my bathtub, trying to give my two uncooperative Cockapoos, Molly and Oscar a bath. I have two towels under my knees to cushion them from the hard tile floor. The sudsy Molly and Oscar are jumping in and out of the bathtub, shaking dirt and suds all over the bathroom walls, and this was just the beginning of their bi-weekly bathing process.
Self Service: Is It For You? Read More
Hi Michell. I have a problem with one of my employees. She has decided that she is her own boss and the boss of some of my other employees, and even some of the customers! It is partially my fault because I let it happen. I was ill for a year and needed her to take more responsibility. Now that I am back to work full time, I see that many of the policies that I had in place have been changed or discarded all together. She has taken over. How do I regain control of my business without making her feel like she is being pushed out?
Boss / Employee Role Reversal Read More
Creating an effective floor plan is crucial for an efficient salon. Well organized salons have at least four area considerations in their floor plan. Smaller salons may combine spaces but regard should be given to the tasks at hand:
The New Grooming Salon Part III: Designing An Effective Floor Plan Read More