Touchpoints: A Customer Service Checklist
You are a groomer. You are a pet service professional. You provide your services to pets …
Khris Berry
Real-Life Recordkeeping for Real-Life Grooming
What does recordkeeping mean to a groomer? Your perspective of the pet grooming industry may determine …
Review & Rebuild: Bringing Your Business Back After a Pandemic
Nothing has been more prevalent in the minds of business owners and professionals than the economic …
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Clean Sweep: Tidying up the Business Side of Things
What does deep cleaning mean to you as a groomer? Likely, any mention of deep cleaning …
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What’s Your Backup Plan
Groomers are some of the fiercest and most resilient workforce in the world today. But this …
Fit to Work
What is fitness to a groomer, you may ask? If you are a working pet groomer, …
Grooming Business Models: One Size Does Not Fit All
All groomers are not created equal. Well…in some cases they are, and some they are not. …
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Becoming Essential: How to Pandemic-Proof Your Business
The year 2020 has been filled with many lessons—none as poignantly learned as those experienced by …
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Sanitation Sanity: A New Normal Is Upon Us
As I write this month’s edition, the entire world is focused on a tiny little organism …
Employee Protections: What You Need to Know in 2020
Unless you are in a state of media deprivation—social, digital, print or otherwise—you have likely seen …
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Can You Replace You With Technology?
Grooming is a world in which you create your craft with your hands. One may argue …
Pricing Simplified
One of the most common questions faced by any groomer, grooming business or pet professional is …