The First Rule Of Branding Is, We Talk About Branding
Branding is more than just a fancy logo and some text. You know that feeling you …
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Business
Where’s the Profit?
Why do you groom pets? Ask ten groomers and you will find some similar answers; for …
10 Things Successful Groomers Know
What sets successful groomers apart from those who are struggling? I asked a gaggle of my …
Time to Get Organized!
A well-organized grooming shop is clean with all equipment ready for use and in its place …
Dealing with Demands
“I’ve been disappointed by every groomer I’ve taken my dogs to,” the owner of two large …
The Customer Is Always Right… or Are They?
We’ve all heard the old saying, “The customer is always right.” But in so many cases, …
Touchpoints: A Customer Service Checklist
You are a groomer. You are a pet service professional. You provide your services to pets …
Pandemic Puppy Phenomenon and What It Means for the Grooming Industry
We get it. We love dogs and cats so much that we chose to make caring …
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Why Every Client Matters
Have you ever groomed a pet once or twice and then you never see it again? …
Real-Life Recordkeeping for Real-Life Grooming
What does recordkeeping mean to a groomer? Your perspective of the pet grooming industry may determine …
Too Much Cat?
Turning to see a charging house cat just as it lunges for your face, or finding …
Technology: Friend (Not Foe)
How long does it take you to groom a Great Pyrenees that you only see every …