Dear Michell, it has been suggested to me by a groomer friend that I do something nice for my customers at Christmas. I am on a tight budget and I am slightly uncomfortable with the idea. Do you have any suggestions?
“Dear Michell, how do you know when it is time to fire an employee? I have a groomer who refuses to take direction and insists on doing everything her own way. I have tried for a few years now to convince her that my way is the best.
Is there anything more frustrating than to have your carefully planned schedule screwed up by clients who don’t show or who cancel at the last minute?
Cell phones are a way of life in our culture today. In a few short decades, the cellular phone device has become a necessary personal mobile data center for most hard–working adults…as well as students of all ages, cranky toddlers and everyone in between.
Hello Michell. I am finally opening my own dog grooming salon. I am so excited! I am very strongly leaning toward a cage–free salon. There are many reasons for my decision; cages are expensive, the owners don’t like to have their dogs in cages, dogs don’t like being in cages and it brings me joy to watch them run around and play with each other.
Every time someone makes a purchase from your business they should get an email receipt. Even if you deal in cash—you know that green paper stuff no one ever has? You should have an automatic receipt template set up to send after the service is over.
“I can’t tell you the key to success, but the key to failure is trying to please everyone.” — Ed Sheeran As professional pet stylists, we are members of a service industry. This means we do work for customers rather than providing goods or manufacturing things. And this, by its very nature, means that we […]