The Customer Is Always Right… or Are They?
We’ve all heard the old saying, “The customer is always right.” But in so many cases, …
Business
Touchpoints: A Customer Service Checklist
You are a groomer. You are a pet service professional. You provide your services to pets …
Pandemic Puppy Phenomenon and What It Means for the Grooming Industry
We get it. We love dogs and cats so much that we chose to make caring …
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Why Every Client Matters
Have you ever groomed a pet once or twice and then you never see it again? …
Real-Life Recordkeeping for Real-Life Grooming
What does recordkeeping mean to a groomer? Your perspective of the pet grooming industry may determine …
Too Much Cat?
Turning to see a charging house cat just as it lunges for your face, or finding …
Technology: Friend (Not Foe)
How long does it take you to groom a Great Pyrenees that you only see every …
Jonathan, Take the Wheel: Making the Move to Mobile
With close contact with other people being an obvious issue of the times, I decided the …
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Streamline Your Business with Software
Technology is everywhere. It’s evolving quickly and being increasingly ingrained in every aspect of our lives, …
Money Matters: Addressing Your Pricing Structure
“Money isn’t the most important thing in life, but it’s reasonably close to oxygen on the …
Review & Rebuild: Bringing Your Business Back After a Pandemic
Nothing has been more prevalent in the minds of business owners and professionals than the economic …
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12 Tips for Becoming a “Greener” Groomer
Before I was a dog groomer, I was an animal lover. I was also a recycler. …