Cat Breeds, Colors & Patterns Simplified!
In the dog world, most owners know that they have a black Lab, a white Poodle, a multipoo or a mutt. Yet when it comes to cats, …
Deborah Hansen
Retaining Regular Clients (Post-Pandemic)
After spending many years educating cat owners on the importance of regular feline grooming, numerous grooming businesses were forced to temporarily close due to stay–at–home orders …
Neglected Cat to Regular Client
When a pelted cat is presented at a first appointment, we are sad, but hopeful. Three years later, however, when it has become clear the owner …
Breaking up Is Hard to Do
A client who likes you, believes in the services you provide and who is faithful to your company is the most valuable asset your business can …
House-Call Grooming in a COVID-19 World
The world has changed greatly since I wrote my last article on house–call grooming. Many of us have experienced Stay–at–Home orders and closures for being considered …
How Many People Does It Take to Bathe a Cat?
As professional cat groomers, the number of people it takes to get the job done is no joking matter. Some successful cat groomers will tell you …
Kittens!
Kitten season is upon us. It is a great time of year to reach the new kitten owners. Many kitten owners do not know where to …
Feline Skin Issues? Take a Bubble Bath!
When a matted, greasy, dandruff–filled cat comes in for grooming, often times we are so focused on solving the coat issues we forget about the skin. …
Encouraging Owners to Make Wise Diet Choices for Their Cats
When I was a child, I used to hear it all the time, “you are what you eat”. While I don’t hear that saying so often …
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Retail Items & Add-On Services for the Feline Client
When we think of retail and add–on services, we want to focus on the daily frustrations and struggles of cat owners. The number one concern these …
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The (Cat Grooming) Customer Is Not Always Right
In the field of grooming, cats tend to bring out emotions and opinions. With strong emotions and opinions on the groomer’s side, how does customer service …
How Often Does a Cat Need to Be Groomed?
Some cats can go a lifetime without a mat, or developing a greasy or dandruff-filled coat. Other cats become matted in a blink of an eye. …