It’s the second Friday of the month. The second one always starts out pretty much the same as the one two weeks later. You see, twice each month on Fridays I have a lady who brings in her Terrier mix for his appointment. Along with the dog comes a bag of treats. Not for the dog, but rather for me.
Have I Got a Gift for You! Read More
Are they really worth the expense?
Oh, how times have changed in the pet care industry – and every groomer can be very thankful that they have. Not so long ago, groomers had a very limited selection when it came to choosing the combs and brushes that help them perform their jobs.
High-End Brushes and Combs Read More
Pet overpopulation in the United States is a serious problem. I recently had the opportunity to talk about that with Lorenzo Borghese, founder of Animal Aid USA and founder and president of Royal Pet Club. He is also an Italian Prince who was featured on the ninth season of The Bachelor.
Sometimes a customer is unhappy with your grooming. In my experience, a huge percentage of the time this is due to the pet owner having an expectation of what the end result of the groom is going to look like, which is different from what the experienced groomer knows the pet will look like. Here is an example: A customer comes in with a 9 month old Shih Tzu puppy for its first groom. The dog has not been brushed or combed since birth and is encased in some very impressive matts and tangles.
The Art of Setting Expectations Read More
McDonald’s has its golden arches, Burger King is famous for charbroiled burgers, Cracker Barrel is synonymous with country cooking. Well, you get the idea. So what are you “famous” for? What draws people to your salon? If you can’t answer that question, there’s a BIG problem.
Don’t Be Just a Face in the Crowd Read More
Cats are susceptible to a number of infectious diseases. Some of them are preventable, and most boarding and grooming facilities require cats to be current on vaccinations. However, no vaccine is 100% effective, and regardless of a cat’s vaccination status, scrupulously clean facilities and a staff trained to understand disease transmission protocols are a must to prevent disease transmission.
Transmittable Diseases in Cats Read More
The Bouvier des Flandres originates from the farms of Belgium. Their working abilities at herding cattle,
Bouvier des Flandres Handstrip Read More
The average person buys a dozen cars in their lifetime. But unlike cars, you only get one retirement. How do you know if you’ll have the right plan? You want an income plan you can “drive” the rest of your life. To make smart choices, you need to take advantage of an advanced retirement modelling approach—a way for you to sit in the driver’s seat of your own retirement…
Will Your Assets Last Through Retirement? Read More
Intergroom will be held Friday June 5th through Monday June 8th 2015 and is returning to the popular Garden State Convention Center in Somerset, New Jersey. The Double Tree Hotel will be the host hotel.
Christine DeFilippo Announces Intergroom Changes Read More
Back when I was in grooming school, the instructor asked a seemingly innocent question. “What would you do if a dog’s eye popped out?” I was dumbstruck. Trust me on this; my jaw doesn’t drop that often. But there it was, on the floor. It had never occurred to me that this could happen. Eyes can just pop out of a head?? Anything else I should be aware of?
The answer to that is yes. As the loss of vision or even the eye itself can happen quickly, prompt veterinarian treatment is essential. It is why you should take a good look at the pet’s eyes during the check-in process.
Jerry Schinberg, one of the most influential people in the history of the grooming industry, passed away the morning of December 20th. Jerry founded the longest running grooming show (All American), created GroomTeam USA and was the originator of creative dog grooming
Grooming Industry Icon Passes Away Read More
Do your customers know all the services you offer? Do they feel like you charged appropriately during check-out? It is important that your customer understands that what you do is far beyond just giving a dog a bath. It is also important that they feel they got more than what they paid for during check-out.
Grooming Menus and Receipts Read More