Check-in, wash, dry, clip, check-out. Seems like every work day can be a fast-paced and hectic experience for you and your grooming pets. Many times it can even be difficult to remember the exact interaction with each pet because you are in such a hurry. Trends have changed though, many of our grooming clients are expecting their pet to receive a full-on spa experience, the same as what they would get when visiting a human spa.
Setting goals can be the best way to obtain long term success. Making goals can be for personal reasons like losing weight, exercising more, or to stop smoking. For the business owner, it can be about making more money, offering more services, paying higher wages, etc. However, only a small percentage of people will meet their goals if they try to do too much too quickly.
Do your customers know all the services you offer? Do they feel like you charged appropriately during check-out? It is important that your customer understands that what you do is far beyond just giving a dog a bath. It is also important that they feel they got more than what they paid for during check-out.
In this day and age of technology, if you don’t have a website you are missing several opportunities for cultivating prospective customers. According to a 2012 survey by Yelp, over 85% of consumers use the internet to look for local businesses. If you do not have a strong presence online, you are potentially missing 85% of business leads.