Back In Black
Chewy the miniature Poodle is one of my favorite little client dogs, he has been with […]
Client Surveys
I was sitting at a client’s kitchen table after I finished grooming Misty. I was talking to Mrs. about something funny Misty did when Mr. handed me the customer survey I had given him when I first arrived. He told me that the reason they followed me from the shop I worked at was because I had the best customer service they had ever received from a groomer.
A Barking Matter
Barking is a problem for just about everyone other than New Zealand shepherds. They use “Huntaway” dogs to drive sheep with incessant barking. For them it is functional. For the rest of us it is problematic. People can be driven from their apartments or condos because their dogs bark incessantly. Shelters have trouble featuring adoptable animals because they cannot hear amid barking dogs. OSHA noise level standards require kennel workers to use hearing protection.
Thinking About Grooming Fees
Take a moment to be brutally honest with yourself. Are you being compensated fairly for your work? Pet grooming is a task that requires a great many skills. Groomers must be endlessly patient, able to work with sharp tools and moving animals, have a strong artistic leaning in order to make pets look their best, have talent with time management to make all the magic happen on schedule, and have the business sense to bring home a decent income at the end of the week.
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Save Your Back
Choosing an Adjustable Table or Tub
The majority of a groomer’s workday is spent leaning over a bathing tub or standing at the grooming table. All day long, your body is contorted into uncomfortable and possibly unhealthy positions; bending, twisting, stretching, lifting, etc. It’s no wonder that you say, “Oh, my aching back!”
Are You Listening?
I have been grooming Classy for four years. She is usually a pretty laid back Peke-mix until you get to her face. That is our routine every 6 weeks.
Classy’s father fell ill, and her grooming routine was put on hold for several months. I received a call from her mom, wanting to get her back on track. As I backed Proud Mary into the driveway.
PBD Expo West
Since last year’s Pet Boarding & Daycare West expo was such a success, we decided to do it again! The Expo returns to the same location again this year, at the Marriott Los Angeles in beautiful Burbank, CA. This year’s dates are May 2nd-5th. The Expo will feature new, industry leading speakers sharing their success secrets, fun events, and dozens of vendor booths for all of your boarding and daycare shopping needs!
From Chemist to Groomer
Aubrey Bird’s Story
Everyday heroes don’t dress up or write the word “hero” after their name, but even in their everyday-person-disguises, heroes are making a difference in the lives of the people – and animals – that they meet. A hero (or heroine) is a person with courage. We think of heroes as people with strong, brave qualities that we want to emulate, but those traits come in many forms.
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Birkenstock Betty
On particular mornings, the sun beams, a choir of birds serenade, and my soul is full of boundless optimism and goodwill toward my fellow earthly inhabitants. Then there are those mornings. Those mornings, which more often than not, fall on Saturdays. Mornings where I emerge already depleted over a work week and just pray to get through this last day as smoothly as possible.
How to Retain More Clients with an Email Marketing Campaign
It takes more than great service to retain clients in today’s competitive pet grooming industry. More than ever, it’s important to build credibility and trust with your own client base so they know that not only are you a grooming expert, but that you care about your customers, too. Email Marketing Campaigns are the easiest ways to keep your business in front of your customers and ensure they continue to use your services rather than a competitor’s.
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Choosing the Right Scissors for You
Recent conversations where groomers gather to share their thoughts found me reading about how frustrated stylists can be with pet owners who do not understand our work. It made me think about other service providers who must sometimes find their customers to be vexing. Then it occurred to me that I bet the folks that sharpen our scissors can find we groomers a bit annoying.
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