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Brush Up On Your Retailing Skills

Have you ever wished that you had a magic wand that you could wave and instantly remove the mats and tangles from the coats of the pets that you groom? If you are like most groomers; it’s probably an everyday wish.

Call Me!

As a small business, you’re always on the eternal quest for the next golden stash of new clients, and with it, the reputation of being the best groomer far and wide. In a service based industry such as ours, image and reputation can be the difference between a full client book and moping around listening to crickets chirping.

Engaging the Pet Peeps

One of the things I do in the wee morning hours, when sleep is unattainable, is I cruise through the webpages and Facebook pages of pet-related businesses for ideas. Although I typically start my adventure looking for inspiration, I often end up writing an article about it instead!

Stuff I Tell My Clients

How do you get new grooming clients? Most of mine have either come from seeing a dog I groomed and talking with the owner, or often something I’ve said to a dog owner who repeated it to another dog owner. For example, as I get to know my clients, I always ask how the dog is at home, and, in so many words, if the owner is happy with the dog’s behavior.

Don’t Be Just a Face in the Crowd

McDonald’s has its golden arches, Burger King is famous for charbroiled burgers, Cracker Barrel is synonymous with country cooking. Well, you get the idea. So what are you “famous” for? What draws people to your salon? If you can’t answer that question, there’s a BIG problem.

Simple Pleasures for the New Year

Pet groomers work so hard year round and these long days are just compounded by the busy holiday season. Dogs you only see once or twice a year mysteriously reappear this time of year and their owners, with a straight face, insist on a prime-time appointment.

Mission Statement

What is your goal as a Groomer?
At one point in my career, I found myself being the nagging boss that points out everyone’s mistakes. I would blame the issues I had on employees, customers, plumbers and even the dogs.

Beware of Pet Scams, Tips From the IPATA

Thinking of getting a puppy for your children this holiday season? Just be careful. Beware of pet scams and review the tips below from the International Pet and Animal Transportation Association (IPATA), the non-profit, worldwide trade association for professional pet shippers, before sending any money.

A Busy Salon’s Holiday Checklist

What happened to the year? It seems like just yesterday that we were all wondering if the country was ever going to be released from the grip of that never ending winter. I walked into Costco the other day and saw Christmas decorations! (Mind you, I am writing this column in early September!)

AKC to Offer Breed Grooming Certificate Courses

New York, NY – The American Kennel Club (AKC®) announces the launch of Breed Grooming Certificate Courses in collaboration with Barkleigh Productions, kicking off this November at the New England Grooming Show with the Poodle.

Tweak Your Business to Attract Cats

Most groomers have horror stories about the one dog that was as nasty as a wolverine and have the scars to prove it, but what about the other 99 dogs that we rarely talk about? It’s true; people are more apt to talk about the vicious dog without mentioning anything about the other 99 that were cooperative and down right easy to groom.

Harmony in the Grooming Shop

Several years ago I received a call from a pet owner wondering if I groom “evil Chihuahuas.” Her longhaired dog, Pepe, was banned from yet another grooming shop. It was suggested to her that Pepe would need sedation at a veterinarian’s office in order to be groomed.

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