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customers

Grooming Menus and Receipts

Do your customers know all the services you offer? Do they feel like you charged appropriately during check-out? It is important that your customer understands that what you do is far beyond just giving a dog a bath. It is also important that they feel they got more than what they paid for during check-out.

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Fair Pricing

My neighbor has had a housekeeper for many years. She lives alone – no kids, no pets. She keeps her house very tidy, but needs a hand with dusting and doing the floors. She’s a great client. She has never once complained about a price increase, and the cleaning company has them regularly.

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Keep It Local!

A customer recently came in to pick up her dog from his grooming. My assistant mentioned to her that the dog food she likes us to carry, is in. She told him, “Oh, I’m sorry. I found it online for $3.00 less, and shipping is free!” I am struck, first by the insensitivity of a customer saying this to someone who has given her unbelievable customer service…

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Where’s My Customer?

Every time a new shop or mobile opens up, everyone gets nervous. Are they cheaper than me? What kind of services do they offer? Should I lower my prices to match theirs? Will they take all of my customers? Those are some of the questions that many business owners ask themselves.

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Fast Cheap Good

It might be an unrealistic expectation, but what do you do when your clients expect your work to be fast, cheap, and good?
My brother has a sign in his office. It reads: “You can have it fast, cheap or good—select any two.” Despite the obvious wisdom of this cliché, some pet owners demand all three:

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Calculate Your Competition

When I first went mobile, I immediately got involved in several social media groups to help me understand the new beast that I was involved in. It helped me learn some of the do’s and don’ts in the business, but ultimately, I was the one who had to make the decision of what I wanted to do. After all, it was MY Business.

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The Scarf Lady

Several years ago, I started making dog collars and scarves in my spare time. Back then, my “spare time” consisted of allowing myself a handful of hours each week in the craft room. The scarves that I make are, for the most part, extremely colorful. I search high and low for the perfect fabrics that really grab attention. I will admit that I am a glitter freak. If it sparkles and shines, I’ve gotta use it.

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They are Brushing the Dog!

But I do brush him!” We’ve all heard it. We’re all cynical, because we all know the dog would not be matted if he had been actually brushed… right?
Except – have you visited a retail pet shop in the past 30 years? The top selling brush in America has pins on one side, bristles on the other.

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