Do your customers know all the services you offer? Do they feel like you charged appropriately during check-out? It is important that your customer understands that what you do is far beyond just giving a dog a bath. It is also important that they feel they got more than what they paid for during check-out.
Grooming Menus and Receipts Read More
My neighbor has had a housekeeper for many years. She lives alone – no kids, no pets. She keeps her house very tidy, but needs a hand with dusting and doing the floors. She’s a great client. She has never once complained about a price increase, and the cleaning company has them regularly.
The majority of my clients are wonderful blessings; dear people that are the back bone of my business and allow me to support my family. And then there is my hemorrhoid, Ms. B., a preverbal pain in my rear, whom even after liberal medical treatment just seems to pop back up at the worst time.
There Should be a Cream for That! Read More
Pet groomers are not just stylists; they often act as consultants too. As a pet care professional, your clients will look to you for advice and recommendations when it comes to the grooming and coat care of their pets. They may also ask you questions pertaining to other aspects of pet care.
Grooming Homework Creates Loyal Customers Read More
A customer recently came in to pick up her dog from his grooming. My assistant mentioned to her that the dog food she likes us to carry, is in. She told him, “Oh, I’m sorry. I found it online for $3.00 less, and shipping is free!” I am struck, first by the insensitivity of a customer saying this to someone who has given her unbelievable customer service…
Every time a new shop or mobile opens up, everyone gets nervous. Are they cheaper than me? What kind of services do they offer? Should I lower my prices to match theirs? Will they take all of my customers? Those are some of the questions that many business owners ask themselves.
Where’s My Customer? Read More
It might be an unrealistic expectation, but what do you do when your clients expect your work to be fast, cheap, and good?
My brother has a sign in his office. It reads: “You can have it fast, cheap or good—select any two.” Despite the obvious wisdom of this cliché, some pet owners demand all three:
When I first went mobile, I immediately got involved in several social media groups to help me understand the new beast that I was involved in. It helped me learn some of the do’s and don’ts in the business, but ultimately, I was the one who had to make the decision of what I wanted to do. After all, it was MY Business.
Calculate Your Competition Read More
Several years ago, I started making dog collars and scarves in my spare time. Back then, my “spare time” consisted of allowing myself a handful of hours each week in the craft room. The scarves that I make are, for the most part, extremely colorful. I search high and low for the perfect fabrics that really grab attention. I will admit that I am a glitter freak. If it sparkles and shines, I’ve gotta use it.
But I do brush him!” We’ve all heard it. We’re all cynical, because we all know the dog would not be matted if he had been actually brushed… right?
Except – have you visited a retail pet shop in the past 30 years? The top selling brush in America has pins on one side, bristles on the other.
They are Brushing the Dog! Read More