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That Crazy Nail Lady

Although there are times when I just can’t, I usually take walk-ins for nail cutting. Last Wednesday was a particularly busy day, and I was letting the answering machine pick up quite a few calls as I tried to stay on schedule with all of the appointments.
At one point, the phone rang, and I let it go to the machine. The person hung up. A split second later, it rang again, and I still didn’t answer.

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Kayla Oliveira’s Story

When you speak to a prospective client for the very first time, you are already beginning to build a relationship with them. Clients might find you through an ad in the local paper, a few words typed into a search engine, or the recommendation of a friend. Whatever it is that brings clients to your door, the relationship you build with them can be a major reason why they keep coming back.

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From Chemist to Groomer

Aubrey Bird’s Story
Everyday heroes don’t dress up or write the word “hero” after their name, but even in their everyday-person-disguises, heroes are making a difference in the lives of the people – and animals – that they meet. A hero (or heroine) is a person with courage. We think of heroes as people with strong, brave qualities that we want to emulate, but those traits come in many forms.

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Afraid? Who, Me?

After 30 plus years of grooming you would think that I’ve pretty much seen it all as far as unwilling grooming customers. I’ve certainly had my share of dog owners who don’t want to give up their precious pet for an hour or two as they get groomed. Honestly, you’d think they were sacrificing their first born when they have to leave them with me for a bath and haircut.

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Compassion and Technology

A Business is Born
Like most people who enter the pet care industry, Rachel Stalcoskie has had a lifelong love affair with animals. She began her career working with them when she was just fifteen years old. She got involved with zoos, dog kennels, and veterinary hospitals.

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Melissa’s Story

I was about thirteen, and I can remember reading an issue of Groomer to Groomer Magazine that was collected at a family friend’s grooming salon. I had already been doing everything I could to learn about grooming, and now I was eating up the articles in this magazine like it was Seventeen.

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What’s Your Groom Expo Story?

Chocolate and puppies…What groomer wouldn’t want to spend a weekend surrounded by chocolate and puppies? But that was just the tip of the iceberg of what was in store for the more than 5,000 people who attended Groom Expo this year in Hershey, Pennsylvania, which took place September 18th — 21st.

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What Makes Me, Me

Living at home with six siblings, you grow up very quickly, and you learn how to do things on your own at an even quicker rate. Otherwise, you would never accomplish anything. When I groomed my first dog at the age of 13, I didn’t wait to be taught or supervised; I just did it. I had watched my mother and grandmother do it so many times.

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