As I sit here, answering one last Facebook message for the night, I am struck by how important communication is in our lives. Communication can be verbal, or with body language and even the tone we use to convey a message.
Last week, I attended a marketing and small business development seminar hosted by the local Chamber of Commerce. I am so used to participating in or teaching marketing and business strategy for pet-related businesses specifically, so I was curious to hear another perspective.
Although your official job title may be “Professional Pet Stylist,” it’s a safe bet that many of your clients also expect you to be a mind reader. Whether you have been grooming for only a few months or for 30-plus years, lots of pet owners think that you should automatically know exactly how they want their precious pet groomed.
Mary Oquendo coined this phrase back in the early days of petgroomer.com. It stuck in my mind, because in the grooming profession, you can’t always promise pretty.
In a perfect world, puppies, kittens, dogs, and cats, would stand on our grooming tables like statues.