clients Archives - Groomer to Groomer

Catering To Your Clients

By Michell Evans / April 3, 2017 / 4 minutes of reading

“Dear Michell, I own a busy upscale salon in Canada. I have been grooming for more years than I care to admit. I am a Certified Master Groomer and I don’t really take new customers anymore, but my employees do. We often get ridiculous special requests from clients. I tend to be intolerant of these requests. However, my employees are still building clientele and need to be open to offering special services. Any suggestions on how to deal with special requests?” — Alex H.

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Brat? Not Me!

By Barkleigh Productions / March 18, 2014 / 1 minute of reading

We all know that we love our dogs. I’m sure you wouldn’t be reading this magazine or this story for that matter if you didn’t love dogs. We also know that we’ll put up with one heck of a lot for the sake of our furry friends.

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Scaling the Customer Loyalty Ladder… Rung by Rung

By Barkleigh Productions / March 14, 2014 / 1 minute of reading

The paradigm of “customers” and the level of contribution they make to our business is ever changing. Any entrepreneur committed to long-term success has all but erased any trace of the concept that customers are a necessary evil: people who bother us with their problems, individuals that we have to “deal with.”

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I Love Big Dogs

By Barkleigh Productions / February 10, 2014 / 1 minute of reading

Without a doubt, one of Lou’s all-time favorite phrases is “I love big dogs.” She says this when she comes in, takes one long look at the day’s appointments, and sees that there is a preponderance of big dogs coming in. By a preponderance, I mean more than one.

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Marketing with Heart on Facebook

By Missi Salzberg / November 19, 2013 / 1 minute of reading

Last week, I attended a marketing and small business development seminar hosted by the local Chamber of Commerce. I am so used to participating in or teaching marketing and business strategy for pet-related businesses specifically, so I was curious to hear another perspective.

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Keeping in Touch with your Clients

By Mary Oquendo / October 20, 2016 / 1 minute of reading

Do you know how large, multimillion–dollar companies grow their businesses? They focus on client retention. And while these companies may have huge budgets, the premise is very simple. Keep in contact with your current clients. Earn loyalty.

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Take a Picture

By Bonnie Wonders / November 18, 2013 / 1 minute of reading

I have been grooming dogs for 31 years now. I have often wondered just how many toenails I’ve clipped (not counting my own, of course), how many anal glands I’ve squeezed, how many Poodle feet I have shaved… The list goes on and on.

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The Daily Goals of a Pet Groomer

By Jeff Andrews / November 9, 2013 / 1 minute of reading

To be successful in this business doesn’t just depend on your knowledge of grooming or the equipment you use. It can also depend on some very basic goals that you accomplish every day. They are simple goals, such as making money, customer perspective, and safety. These three little goals pass through our minds, but we never really think about how much they impact us every day we work.

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What We Give…

By Daryl Conner / November 8, 2013 / 1 minute of reading

“We make a living by what we get. We make a life by what we give.” — Winston Churchill
When I lived in Memphis, I operated a house call pet grooming business for many years. One of my favorite customers did a good bit of community volunteer work, including delivering Meals on Wheels.

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The Double Coated Debate

By Michell Evans / September 30, 2016 / 1 minute of reading

Hi there. I am a country groomer who does a lot of double coated
shave–downs. I must shave at least one a day in the summer months. We get Goldens, Border Collies, and Australian Shepherds by the dozens. I have heard that shaving them is not good for their coat.

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That Crazy Nail Lady

By Barkleigh Productions / October 31, 2013 / 1 minute of reading

Although there are times when I just can’t, I usually take walk-ins for nail cutting. Last Wednesday was a particularly busy day, and I was letting the answering machine pick up quite a few calls as I tried to stay on schedule with all of the appointments.
At one point, the phone rang, and I let it go to the machine. The person hung up. A split second later, it rang again, and I still didn’t answer.

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Leave Them Long

By Michell Evans / August 15, 2016 / 1 minute of reading

Ask the Grooming Tutor
“Hi Michell. I am struggling to get my clients to let me groom their dogs in a longer style. They all want them shaved. I am mostly speaking of Doodles, Havanese, Shih-Tzus, Poodles, and mix breeds. No one wants to pay for de-matting. They don’t bring them often enough. I am bored with my work.

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