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Self Service: Is It For You?

There I was again, on my knees, bent over my bathtub, trying to give my two uncooperative Cockapoos, Molly and Oscar a bath. I have two towels under my knees to cushion them from the hard tile floor. The sudsy Molly and Oscar are jumping in and out of the bathtub, shaking dirt and suds all over the bathroom walls, and this was just the beginning of their bi-weekly bathing process.

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The Evolution Of Technology In Cat Grooming Salons

I remember the days of appointment books and post–it notes. When I first started out in grooming I kept records of my business in a simple book and scheduled my customers on a rotary phone. My schedule was easy to read, it was portable, and I could scratch out cancellations and write down new appointments. I used it multiple times a day.

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The New Grooming Salon Part II: Understanding And Negotiating The Commercial Lease

Thus far we have learned some key points relevant to property inspection, zoning ordinances and pertinent questions to ask a potential landlord regarding the property and lease. To narrow your choice further, negotiation must take place with the prospective landlord. Understanding the lease document itself is arguably one of the most important aspects of selecting a rental location.

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Scaling the Customer Loyalty Ladder… Rung by Rung

The paradigm of “customers” and the level of contribution they make to our business is ever changing. Any entrepreneur committed to long-term success has all but erased any trace of the concept that customers are a necessary evil: people who bother us with their problems, individuals that we have to “deal with.”

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7 Seconds to Success

It happened again. Every time it happens, I think, “I will never see one as bad as this again.” Then I do. The time goes by, and it happens again. Over the many years I have visited other grooming salons, daycare centers, and retail pet shops, I am often taken aback at that first impression…

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So Long!

Apparently my career in the dog grooming world is coming to an end. I don’t know the exact date, however, as no one has informed me yet. I rely on the “Doggie Grapevine” to let me know the scoop on the poop.

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So You Want to Add Retail

After much blood, sweat, and tears, you’ve built quite the grooming business. While not a corporation or conglomerate, you are what the American dream imparts. Never one to rest on your laurels, you’re looking to expand your business. While reviewing all the routes toward expansion,

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The Daily Goals of a Pet Groomer

To be successful in this business doesn’t just depend on your knowledge of grooming or the equipment you use. It can also depend on some very basic goals that you accomplish every day. They are simple goals, such as making money, customer perspective, and safety. These three little goals pass through our minds, but we never really think about how much they impact us every day we work.

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