The following story is true. The names have not been changed to protect the innocent, because it was me and this guy that came to give me a quote on doing some work at my house, and I don’t remember his name anyway. We’ll just call him “the guy.”
Ask the Grooming Tutor
“Dear Michell, I am overworked and underpaid. I am a commission paid employee. I feel like I need to cut back but I can’t afford to cut back. My days feel frantic and the quality of my work is suffering. I am short with my co-workers and even my clients on some days. I am exhausted when I do have time off. I talk to other groomers and it seems many others feel the same. What can we do?” – Leslie K.
Take a moment to be brutally honest with yourself. Are you being compensated fairly for your work? Pet grooming is a task that requires a great many skills. Groomers must be endlessly patient, able to work with sharp tools and moving animals, have a strong artistic leaning in order to make pets look their best, have talent with time management to make all the magic happen on schedule, and have the business sense to bring home a decent income at the end of the week.
Do your customers know all the services you offer? Do they feel like you charged appropriately during check-out? It is important that your customer understands that what you do is far beyond just giving a dog a bath. It is also important that they feel they got more than what they paid for during check-out.
My neighbor has had a housekeeper for many years. She lives alone – no kids, no pets. She keeps her house very tidy, but needs a hand with dusting and doing the floors. She’s a great client. She has never once complained about a price increase, and the cleaning company has them regularly.