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Setting Client Expectations

Back when I was a baby groomer, a client walked into the shop where I was working with her two dogs. I had the client cards already out and knew what to do!
Client: You’re new. Is Katie here?
Me: No, unfortunately she is no longer working here.
Client: Ok, do the same thing as last time.

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In with the New

It’s a brand spanking new year and I don’t know about you, but I find that to be rather exhilarating! I like to think of things I can do to make my life a little more fun, easier or more exciting during this time of reflection and planning. I also like to apply these principles to my grooming. Here is a list of 12 ideas that you might like to incorporate into your new year, or maybe you will think of things that suit you better.

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