Hi Michell. I have a problem with one of my employees. She has decided that she is her own boss and the boss of some of my other employees, and even some of the customers! It is partially my fault because I let it happen. I was ill for a year and needed her to take more responsibility. Now that I am back to work full time, I see that many of the policies that I had in place have been changed or discarded all together. She has taken over. How do I regain control of my business without making her feel like she is being pushed out?
In the last four decades our grooming industry has experienced a notably rapid rise from relatively undervalued to highly professionalized. The impressive industry expansion and professionalization speaks well of all of us. I give special credit to our industry leaders who have urged us all to adopt better business acumen and best practices every step of the way.
The therapeutic value of people with disabilities working with dogs is well established. Therapy dogs in hospitals and nursing homes have scientifically documented positive returns in health and well-being benefits; children struggling in schools learning to read have much better outcomes when they read to a dog; service dogs can literally be life-savers for their handlers.
Picture this…You are the owner of a thriving grooming salon that also has huge retail sales. You and your staff are busy all of the time – with grooming slots that are filled days, or even weeks ahead. There is a steady stream of customers in and out of your retail area. But, something is wrong. You are busier than ever, yet – your cash flow does not reflect that increase in business. And, to top it off, you are experiencing inventory losses. Now what?
Before I opened my own stationary pet salon, I used to daydream about what it would be like. I pictured myself caring for each dog as if they were my own. I pictured myself bathing and drying, scissoring and sculpting. In my head, I had a rack of organized bandannas, a shelf of quality shampoos, a drawer full of freshly sharpened shears, and most importantly, I had scores of satisfied customers.