When I was a new groomer, it was common practice for customers to bring badly matted dogs in, fully expecting that we would dematt the animal. And we did. It was a routine event for groomers to invest hours removing tangles, and rarely did we charge extra. It was all in a day’s work.
Most of us successful dog groomers are making a living at this because we not only love dogs and handling them, but because we have an aesthetic eye for the dog
As business owners in the age of social media, you have probably been cautioned against paying for “likes” on Facebook, as this often results in your Page garnering likes from bogus accounts that will ultimately dilute your post reach.
A customer recently came in to pick up her dog from his grooming. My assistant mentioned to her that the dog food she likes us to carry, is in. She told him, “Oh, I’m sorry. I found it online for $3.00 less, and shipping is free!” I am struck, first by the insensitivity of a customer saying this to someone who has given her unbelievable customer service…
Every time a new shop or mobile opens up, everyone gets nervous. Are they cheaper than me? What kind of services do they offer? Should I lower my prices to match theirs? Will they take all of my customers? Those are some of the questions that many business owners ask themselves.
Little Sammy Jo was one of my favorites, and I had been grooming her since she was a puppy. When she came in ‘that day’ I felt marble-like lumps in her throat area that were never there before.