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Grooming from the Heart

Even When No One is Watching
There are few words that can sum up the connection between humans and animals. Try to tell someone who has never experienced the human–animal bond what it’s like to connect with an animal and you will be left standing there unable to explain.

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Setting Client Expectations

Back when I was a baby groomer, a client walked into the shop where I was working with her two dogs. I had the client cards already out and knew what to do!
Client: You’re new. Is Katie here?
Me: No, unfortunately she is no longer working here.
Client: Ok, do the same thing as last time.

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