As people who work in the service industry, we’ve all been there. Times when you have to be the adult and deal with things that you really don’t want to deal with. I’ve heard the phrases, “Suck it up,” “Gird your loins,” “Pull the Band-aid Off”, or “Draw a Line In The Sand.” But, no other phrase seems to empower me more than “Putting my Big Girl Panties On.”
Defining Best Practices For Your Salon
Best Practices for your salon are defined as a set of guidelines that you practice to complete your services in the highest manner for your clients and their pets. For many groomers, they are already in place yet not written or defined. You may have a certain way you greet your client, a particular way you like to complete a nail trim, or even a preferred style for your pet Bichon heads.
“The seaweed is always greener… in somebody else’s lake. You dream about going up there, but that is a big mistake.” Ok, admit it, you started singing along too, no? Disney songs have always had a special place in my heart, especially The Little Mermaid and I am physically incapable of not singing along when I hear the music.
Picture this…You are the owner of a thriving grooming salon that also has huge retail sales. You and your staff are busy all of the time – with grooming slots that are filled days, or even weeks ahead. There is a steady stream of customers in and out of your retail area. But, something is wrong. You are busier than ever, yet – your cash flow does not reflect that increase in business. And, to top it off, you are experiencing inventory losses. Now what?
When I first went mobile, I immediately got involved in several social media groups to help me understand the new beast that I was involved in. It helped me learn some of the do’s and don’ts in the business, but ultimately, I was the one who had to make the decision of what I wanted to do. After all, it was MY Business.
The old expression “time is money” certainly applies to the job of pet styling. Groomers walk a fine line, trying to groom pets in an efficient manner, without cutting corners or rushing in a way that can cause stress or accidents. After more than three decades in this industry, I have learned to streamline the way I work so that I groom pets rather quickly.
Before I opened my own stationary pet salon, I used to daydream about what it would be like. I pictured myself caring for each dog as if they were my own. I pictured myself bathing and drying, scissoring and sculpting. In my head, I had a rack of organized bandannas, a shelf of quality shampoos, a drawer full of freshly sharpened shears, and most importantly, I had scores of satisfied customers.