The Dreaded Deshed - Groomer to Groomer

Derm Connection

The Dreaded Deshed

One of the most common questions that pops up on Facebook as well as in my seminars is, “What is the secret or magic bullet for doing desheds?” 

First, we need to realize that desheds are about a process not a product. If there was one magic product that solved all the issues, we would all use it and that would be the end of the discussion. With any skin or hair issue, we need to understand how we got there in order to properly resolve it.

The hair and skin both grow through cycles. The skin, specifically the epidermis, goes through a keratinization cycle where we go from immature cells in the basement layer of the skin to adult cells to dead and dying cells on the surface of the skin. This cycle occurs every 21 days. So, every 21 days we literally have dead and dying cells on the surface of the skin that need to be removed with the bathing process.

The hair cycle (short- and medium-coated dogs) is more variable, but it goes through stages from when the hair starts, develops to full length, sheds and then starts all over again. This is greatly influenced by the seasons and the breed of dog. In fall/winter months, most of these dogs will put on more secondary hairs to create adequate insulation and then shed them in the spring/summer. This shed cycle is what creates the need for desheds. 


If a coat is groomed and conditioned correctly, then this is not a big deal. With correct conditioning the hair does not mat as severely, and with frequent bathing the amount of skin debris and extra hair should be minimum (relative). The larger issue occurs if these things are not being done. So, the first part of the process is education.

Understanding correct conditioning is where the groomer needs to be well versed. Over the years, we have strayed away from or have been using the wrong type of conditioners. This has played a significant role in contributing to problematic shedding and matting—especially in the growing doodle population. Failure to condition the coat correctly leaves the plaques of the hair shaft open which act like Velcro with the hairs around it. 

Educating the client to have their pets groomed every three to four weeks is very important because of the normal cycle of the skin. The longer they go without a groom, the greater the issue becomes. Eventually, many of these dogs must be shaved down. 

Often, groomers will say that clients just don’t listen when they try to explain the issue—but, the groomer then reinforces the bad behavior. How? By not charging correctly for your time! If a normal groom is $65 and the client only comes in once every six months with a dog that requires you to spend three to four hours grooming and you only charge $20 extra, you have just reinforced their bad behavior. 

Most groomers that charge by the hour charge $60-90 an hour. Charging correctly means that this particular groom should be a minimum of $180-$360 if it takes that long, otherwise there are no consequences for their bad behavior. 

Charging appropriately needs to come with a full explanation of how the customer could have come in monthly for $390 (6 x $65) and had a beautiful, pleasant-smelling dog once a month versus twice a year. If they do it the second time (because they didn’t take heed of your education), the price should go up or send them packing. It is not fair to the dog at that point. If you are not respected by the client, is that a relationship you want to continue with? Everyone has to make that decision for themselves. 

As to working through a deshed, there are several issues that cause the problem:

  • Hair plaques can open and keep the hairs from releasing from each other.
  • Dirt, dead cells and dry sebum are holding the hair tight at the skin level.
  • The hair follicle is often crammed full of hair that is held in by dried sebum.

With these in mind you can choose to work hard at this point or work smart. Often you see groomers covering the walls with hair and skin debris as they blow the pets out after the bath. Are they charging for the cleanup time also? Not to mention the dog and groomer are breathing in dead cells, bacteria, fungus and small hairs (groomer’s lung is real!)

Here are some of my recommendations to work smarter:

  • As soon as the dog walks in the door, spray them down with a hydration spray to start the hydration process. If there are mats, you can even use a straight hydrating conditioner to start “plumping up” the hairs.
  • When ready to start the groom, condition first (close-open-close) and let sit for 10-20 minutes depending on the severity of the problem. This will start softening (oils dissolve oils) and hydrating the old, dry sebum to stimulate the release of the hairs from the follicles as well as hydrating the hair which will start breaking down the tangles and matting. Then rinse.
  • Mix a little oil (a couple of drops) like avocado oil in with your shampoo and apply to the coat. Leave on for five minutes then rinse with a pressurized nozzle. If done correctly, you should be able to drop almost all the dead coat in the tub. It is much better to deal with all the hair “gunk” in a wet form here instead of breathing it in later.
  • Condition well using a hydrating conditioner to avoid problems the next go around.

At this point there should be minimum hair left to be brushed or blown out. The pet will love and appreciate you and, as you get older, your lungs will thank you for choosing to work in a healthier environment! ✂️


Dr. Cliff Faver

Dr. Cliff Faver graduated with a BS in Biology/BA in Chemistry before getting a Veterinary degree in 1987. He is the past owner of Animal Health Services in Cave Creek, Arizona and now the US distributor for Iv San Bernard products, teaches the ISB Pet Aesthetician Certification program, and speaks internationally on hair and skin. His passion is to merge groomers and veterinarians to aid in helping and healing pets. He is also a member of AVMA, AAHA, AZVMA, Board member with Burbank Kennel Club, and has served on Novartis Lead Committee, Hill’s International Global Veterinary Board, and a Veterinary Management Group.

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