The Art of Setting Expectations

Sometimes a customer is unhappy with your grooming. In my experience, a huge percentage of the time this is due to the pet owner having an expectation of what the end result of the groom is going to look like, which is different from what the experienced groomer knows the pet will look like. Here is an example: A customer comes in with a 9 month old Shih Tzu puppy for its first groom. The dog has not been brushed or combed since birth and is encased in some very impressive matts and tangles.

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