I was sitting at a client’s kitchen table after I finished grooming Misty. I was talking to Mrs. about something funny Misty did when Mr. handed me the customer survey I had given him when I first arrived. He told me that the reason they followed me from the shop I worked at was because I had the best customer service they had ever received from a groomer.
Back when I was a baby groomer, a client walked into the shop where I was working with her two dogs. I had the client cards already out and knew what to do!
Client: You’re new. Is Katie here?
Me: No, unfortunately she is no longer working here.
Client: Ok, do the same thing as last time.