Scaling the Customer Loyalty Ladder… Rung by Rung
The paradigm of “customers” and the level of contribution they make to our business is ever changing. Any entrepreneur committed to long-term success has all but erased any trace of the concept that customers are a necessary evil: people who bother us with their problems, individuals that we have to “deal with.”
Scaling the Customer Loyalty Ladder… Rung by Rung Read More