Without a doubt, one of Lou’s all-time favorite phrases is “I love big dogs.” She says this when she comes in, takes one long look at the day’s appointments, and sees that there is a preponderance of big dogs coming in. By a preponderance, I mean more than one.
Although there are times when I just can’t, I usually take walk-ins for nail cutting. Last Wednesday was a particularly busy day, and I was letting the answering machine pick up quite a few calls as I tried to stay on schedule with all of the appointments.
At one point, the phone rang, and I let it go to the machine. The person hung up. A split second later, it rang again, and I still didn’t answer.
After 30 plus years of grooming you would think that I’ve pretty much seen it all as far as unwilling grooming customers. I’ve certainly had my share of dog owners who don’t want to give up their precious pet for an hour or two as they get groomed. Honestly, you’d think they were sacrificing their first born when they have to leave them with me for a bath and haircut.
You can predict that when a customer asks for a full-fledged Poodle “Bikini Clip” on their Cocker Spaniel, the dog will inevitably wind up with a bout of Colitis that necessitates a Veterinary visit. Of course the waiting room will be full of other clients and EVERYBODY will want to know where the lady gets her dog clipped.
If you’ve been grooming for more than a few years (or decades) you know how there are times when you forget a clients name or dog. Even though you keep records of your clients either via computer and/or paper, there are times when you still get befuddled. At least I’ll admit that I do. My brain can only handle so many Muffies, Fluffies, Buffies and Duffies.
Several years ago, I started making dog collars and scarves in my spare time. Back then, my “spare time” consisted of allowing myself a handful of hours each week in the craft room. The scarves that I make are, for the most part, extremely colorful. I search high and low for the perfect fabrics that really grab attention. I will admit that I am a glitter freak. If it sparkles and shines, I’ve gotta use it.