Hold the Phone: Top Tips for Professional Call, Text & Message Etiquette
The way groomers interact with customers constantly changes as technology develops, but clear, professional communication is critical no matter how it is delivered.
Life
Snazzy Dog Pet Spa: Where Calm meets Care
One thing every successful pet grooming business has in common is the courage to raise the standards. Whether it’s changing up their grooming practices, charging more or implementing a membership model, top groomers aren’t afraid to elevate their standards and stick by them. And Britt…
Adding Add-Ons: Does it Work for Your Business?
For most of us, a complete groom covers a relatively standard list of services for each pet. Usually this involves the pet being washed, conditioned, dried, brushed and combed. Shedding hair is removed, the nails are trimmed, ears checked and cleaned, and the requested haircut…
The Story of “Roadkill” Charlie & The Importance of Oral Health Care in Pets
Lindsay was in her office when she heard the salon door open. She couldn’t see who came in, but she quickly realized it was “Roadkill” Charlie…because she could smell him.
Are They Out To Get You? One Groomer’s Story of Identity Theft
It started out as one of the most wonderful times of her life. Groomer Mindy Hammond had just had a beautiful baby girl and she was looking forward to enjoying her maternity leave. But soon, things started going wrong…very wrong.
Heather Roozee’s Journey to Hand-Stripping Mastery
Heather Roozee began grooming twenty-four years ago and has owned and operated A Groomery Pet Grooming in DeKalb, Illinois for twenty-one of those years. However, she made a name for herself in the grooming industry by competing with her Airedale Terrier, Zeppelin, in grooming contests…
6 Essential Stretches for Groomers to Improve Flexibility & Prevent Injuries
As a dedicated dog groomer, you spend hours each day bending, lifting, and reaching to ensure the furry companions in your care look and feel their best. And while your focus is on the wellbeing of your four-legged clients, it’s crucial to not neglect your…
The Charleston Cat Groomer: Going Above and Beyond for Cats and Their Owners
I love a challenge, and cats will challenge you every time,” says Whitney Bullock, CFMG and owner of The Charleston Cat Groomer. “Every day and every cat is different.”
8 Facts That Make Cats “Uniquely Feline”
Felines are not small dogs in cat suits; every pet groomer worth their salt is familiar with this fact. Some standard dog grooming practices can be dangerous to cats, and most of them have to do with the unique anatomy that felines possess. Here are…
Giving Grace to Pets and Their People
What is wrong with you today?” I asked the black miniature Schnauzer on my table. She’s a regular visitor every six weeks and generally a dream to work on. On this day, she danced and spun, whined and pulled, causing me to dip deep into…