Surviving the Extreme Client
We all have them. That client who comes in with demands, or a picture of a …
Life
Diamond in the Ruff Creates a Culture of Caring and Commitment
“We’re going to someone’s home to provide a one–on–one service. That’s special,” shares Maggie Springer of …
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Fear of Trying Something New
Did you know there is a word for the fear of trying something new? It is …
Owner Advice for Puppy Pre-Grooming Socialization
It’s as clear as day for groomers when they meet a dog who has been well …
10 Tips for Keeping Your Cool This Summer
Take a career that is physically strenuous and is often conducted in confined, humid spaces, add …
Ruff & Tumble Dog Salon: It’s a Team Effort
When Stephanie Pietri saw the availability sign on a 100-year-old building in her town, her imagination …
Do You Have a Plan?
Libby and Carol each owned successful salons that had been in business for over 10 years. …
Cultivating Strength: Keeping Your Crew Together
Forming a group of strangers into a cohesive staff can be like juggling hedgehogs—with the health …
7 Tips for Dealing with Difficult Dogs
Who serves the dog that no one wants to groom? The dog that has been turned …
Mucky Pups: Customer Care Is at the Hear of This Family Affair
“We focus on relationships,” says Jackie Boulton, co-owner of Calgary’s Mucky Pups. For 24 years, along …
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Daryl’s Top Six: Try Something New
As I look around my grooming studio, I see several items that we have recently tried—and …
Are You Allowing Your True Self to Shine Through?
We all want to fit in, it’s human nature. The truth is that most of us …