dealing with clients Archives - Groomer to Groomer https://www.groomertogroomer.com/tag/dealing-with-clients/ The Official Sponsor of Quality Pet Grooming Wed, 14 Oct 2020 14:08:58 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 https://i0.wp.com/www.groomertogroomer.com/wp-content/uploads/2015/06/big_g-556ca59ev1_site_icon.png?fit=32%2C32&ssl=1 dealing with clients Archives - Groomer to Groomer https://www.groomertogroomer.com/tag/dealing-with-clients/ 32 32 55192419 Catering To Your Clients https://www.groomertogroomer.com/catering-to-your-clients/ Mon, 03 Apr 2017 11:02:24 +0000 http://www.groomertogroomer.com/?p=30503 "Dear Michell, I own a busy upscale salon in Canada. I have been grooming for more years than I care to admit. I am a Certified Master Groomer and I don’t really take new customers anymore, but my employees do. We often get ridiculous special requests from clients. I tend to be intolerant of these requests. However, my employees are still building clientele and need to be open to offering special services. Any suggestions on how to deal with special requests?" -- Alex H.

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]]> 30503 Scaling the Customer Loyalty Ladder… Rung by Rung https://www.groomertogroomer.com/scaling-the-customer-loyalty-ladder-rung-by-rung/ Fri, 14 Mar 2014 19:37:17 +0000 http://groomertogroomer.com/?p=4933 The paradigm of “customers” and the level of contribution they make to our business is ever changing. Any entrepreneur committed to long-term success has all but erased any trace of the concept that customers are a necessary evil: people who bother us with their problems, individuals that we have to “deal with.”

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]]> 4933 Keeping in Touch with your Clients https://www.groomertogroomer.com/keeping-in-touch-with-your-clients/ Thu, 20 Oct 2016 20:09:39 +0000 http://www.groomertogroomer.com/?p=28268 Do you know how large, multimillion–dollar companies grow their businesses? They focus on client retention. And while these companies may have huge budgets, the premise is very simple. Keep in contact with your current clients. Earn loyalty.

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