At the same time we want to keep our facilities clean and sanitary, we do not want to breathe in noxious chemicals several times a day. There are many studies that link long-term use of such products to chronic health concerns. However, we still have many choices. Differentiating Between Cleaning & Disinfecting Cleaning removes the […]
Writing an operations manual or a standard operating procedures manual can seem like an overwhelming task, but clearly defining the process of everything that goes on within your business is important for both large and small businesses, and even the solopreneur.
Finding customers can be expensive. Even though good pet groomers are in high demand in many parts of the country, most of us still expend a sizeable amount of money to help customers find us.
Pets have long been considered part of the family, but now more than ever, owners are actually treating pets more like they are people—a trend called ‘humanization’. So it follows that as more and more people are turning to all-natural and organic products for themselves, they want the same for their beloved pets.
There is never enough time in a day for busy groomers. But managing time well and knowing how long each step of the grooming process should take, from intake to check–out, will allow you to be fully present and do your best work without your clients feeling like they are being rushed out the door when they drop off or pick up their pets.
Ginny the Groomer walks into the local grocery store and leaves with two new request clients and the promise of referrals for an entire neighborhood. We all know her—and marvel at the ease with which she introduces herself to prospective clients, strikes up conversations with strangers, and solicits her Pet Styling services. Ginny is a natural Networker.
On any given day, there are over 3.5 billion searches on Google, each looking to be directed to a website that can help them. It’s safe to say that websites rule. But did you know there are rules that websites need to follow in order to be 1) found in a Google search, and 2) compliant with FTC (Federal Trade Commission) regulations.
I need advice on how to update my salon. I have been open for 14 years and have never changed a thing. I have been noticing that it looks cluttered, dingy and just does not have a fresh smell anymore. I wondered if you have any ideas for how to update without breaking the bank. I have been pretty good about keeping up with equipment replacements and repairs but it is desperate for a face lift.
Simple renovation construction or a complete new salon build–out is an exciting adventure. Unfortunately this can also prove to be a stressful process. Hiring the right contractor can make or break that experience. Researching prospective contractors is vital!
When I was a new groomer, it was common practice for customers to bring badly matted dogs in, fully expecting that we would dematt the animal. And we did. It was a routine event for groomers to invest hours removing tangles, and rarely did we charge extra. It was all in a day’s work.
There I was again, on my knees, bent over my bathtub, trying to give my two uncooperative Cockapoos, Molly and Oscar a bath. I have two towels under my knees to cushion them from the hard tile floor. The sudsy Molly and Oscar are jumping in and out of the bathtub, shaking dirt and suds all over the bathroom walls, and this was just the beginning of their bi-weekly bathing process.
Hi Michell. I have a problem with one of my employees. She has decided that she is her own boss and the boss of some of my other employees, and even some of the customers! It is partially my fault because I let it happen. I was ill for a year and needed her to take more responsibility. Now that I am back to work full time, I see that many of the policies that I had in place have been changed or discarded all together. She has taken over. How do I regain control of my business without making her feel like she is being pushed out?
Dog trainers are always on the look–out for dog groomers they can recommend to clients. Groomers are part of a necessary professional care team for many dog owners and fill a need that a dog trainer cannot.
Working with a dog trainer is usually a temporary part of an owner’s life, while working with a groomer is a relationship that can extend life–long.
The pet industry significantly outpaced the US market over the past 5 years. Grooming and boarding services are one of the fastest growing segments in the pet industry, nearly doubling in size over the past 10 years, despite recessions and evolving consumer habits. Great news…right? Of course it is great news! We are witnessing an […]
Private labeling is much more than providing products and services with your logo and contact information on them. Private labeling has everything to do with branding.
Branding is simply the perception of how clients view your business. How your business is seen is what attracts the type of clients you currently have.
“Dear Michell, I own a busy upscale salon in Canada. I have been grooming for more years than I care to admit. I am a Certified Master Groomer and I don’t really take new customers anymore, but my employees do. We often get ridiculous special requests from clients. I tend to be intolerant of these requests. However, my employees are still building clientele and need to be open to offering special services. Any suggestions on how to deal with special requests?” — Alex H.
I remember the days of appointment books and post–it notes. When I first started out in grooming I kept records of my business in a simple book and scheduled my customers on a rotary phone. My schedule was easy to read, it was portable, and I could scratch out cancellations and write down new appointments. I used it multiple times a day.
Thus far we have learned some key points relevant to property inspection, zoning ordinances and pertinent questions to ask a potential landlord regarding the property and lease. To narrow your choice further, negotiation must take place with the prospective landlord. Understanding the lease document itself is arguably one of the most important aspects of selecting a rental location.
Monrovia, CA — The recently-concluded Atlanta Pet Fair & Conference—the Southeast’s largest trade show, conference and competition for professional pet stylists and service professionals—saw a nine percent spike in attendance in its second year at the Georgia International Convention Center. Produced by World Pet Association (WPA), Atlanta Pet Fair & Conference featured more than 70 […]